FAQ

Shipping

• There are two options for domestic shipping at checkout: 1. USPS First Class package (uninsured with tracking) 2. USPS Priority (insured up to $50 usd with tracking). Please note insurance is not offered with First Class.
  
  
• There are two options for international shipping at checkout: 1. First Class International 2. Priority Mail International. Please note for First Class International, there is no tracking available, we recommend Priority International which does have tracking.
  
  
• Items will ship in 2 - 3 days from the time of the order
  
  
• Please note we are not responsible for lost or stolen packages. All items are shipped with a tracking number (except for First Class International) 
  
  

Return Policy

• All sales are final, no exchanges. Please double check your order before placing it.
  
  
• In the event your item arrives damaged from us (and not the fault of USPS), please contact us within 30 days at info@horrorhats.com and we will gladly work with you to resolve the matter. All items are inspected prior to shipping.
  
  
• If you receive the wrong item, please contact us within 30 days at info@horrorhats.com and we will gladly correct your order.